Hello Mechanic is free to use, and we collect no payments. There are no bookings, no advance payments, no deposits and no service fees on this platform. Because we never take money from you, there is nothing for us to refund.
1. No Payments Are Collected
THAKUR ENTERPRISES operates a directory that helps vehicle owners find nearby mechanic shops. We do not process transactions, hold funds, operate a payment gateway, charge commission to users, or issue invoices for repair work. No card, UPI, netbanking or wallet details are ever requested or stored by us.
2. How Payment Actually Works
When you find a shop through Hello Mechanic, you contact that shop directly and deal with it directly. Everything commercial happens between you and the shop:
- The price of the repair, part or service is quoted and agreed by the shop
- Payment is made directly to the shop, offline, by whatever method it accepts
- Any bill, receipt, warranty or guarantee is issued by the shop, not by us
- Any change to scope, price or timeline is settled between you and the shop
3. Cancellations
As we take no bookings, there is nothing to cancel with Hello Mechanic. If you have arranged a visit or repair with a shop and need to cancel it, contact that shop directly. Its own cancellation terms apply.
4. Refunds
Because THAKUR ENTERPRISES receives no payment from you, we cannot issue refunds and no refund claim arises against us. If you have paid a mechanic shop and wish to dispute the amount or the quality of the work, that claim lies with the shop, and any refund is at that shop’s discretion and subject to its own terms.
5. If You Have a Complaint About a Shop
We are not able to arbitrate or settle a payment dispute between you and a mechanic shop, and we hold no funds with which to compensate either side. We do, however, want to know when a listed shop behaves badly. Write to admin@hellomechanic.org with the shop name, location and what happened. Where a complaint is substantiated we may remove or suspend that listing so other users are not affected.
6. If This Ever Changes
Should Hello Mechanic introduce paid features, in-app bookings or any form of payment in future, this page will be replaced with a full Refund & Cancellation Policy setting out cancellation windows, refund timelines and the process to follow — and it will be published here before any payment feature goes live.
7. Contact
Questions about this policy can be sent to admin@hellomechanic.org, or see our Contact Us page for our full details.